1. Introduction
Welcome to ReviewSyncs. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you use our website and our WhatsApp-native review collection platform.
2. Information We Collect
We collect information you provide directly to us when creating an account, setting up business integrations, or contacting support. This includes:
- Account Data: Name, email address, password, business name, and payment billing details.
- Integration Data: WhatsApp Business API details (Phone Number ID, WABA ID, Access Tokens) and Google or custom secondary review profile links.
- Customer Dispatch Data: Customer names and phone numbers uploaded or integrated via webhook to trigger WhatsApp rating invitations.
- Feedback Data: Ratings and private comments received from your customers via the negative feedback routing page.
3. How We Use Your Information
We use the collected information for various business purposes, including to:
- Provide, operate, and maintain the ReviewSyncs service.
- Process transactions and manage subscription plans.
- Connect to the official Meta WhatsApp API pipeline to send review dispatches.
- Notify you of customer feedback and support updates via email and WhatsApp.
- Comply with legal obligations and prevent fraud or system abuse.
4. Data Protection & Security
We take administrative, technical, and physical measures to secure your data and credentials. Connection details and Meta Access Tokens are encrypted in transit and at rest. We do not sell or lease customer contact databases to third parties. Customer contact data is kept solely for the purpose of dispatching rating requests and log retention.
5. Third-Party Services
ReviewSyncs integrates with third-party platforms. Your use of these integrations is governed by their respective privacy terms:
- Meta (WhatsApp Cloud API): Used to send review invitations.
- Razorpay: Secure payment processing and subscription billing.
- Resend: Transactional email alerts for private feedback captures.
6. Cookies
We use cookies to maintain your login session on the dashboard and store client preferences. You can disable cookies in your browser settings, but it may affect the functionality of the dashboard.
7. Rights of Data Principals (India DPDPA Compliance)
If you are a resident of India, under the Digital Personal Data Protection Act (DPDPA), 2023, you have the following rights regarding your digital personal data:
- Right to Access: You can request a summary of the personal data we process and the processing activities.
- Right to Correction & Erasure: You can request to correct, complete, update, or erase your personal data that we store.
- Right to Withdraw Consent: You can withdraw your consent for data processing at any time. If you withdraw consent, we will cease processing your personal data unless required or permitted by law.
- Right to Grievance Redressal: You have the right to register a grievance with us regarding the processing of your personal data. We will address your concerns within the statutory timeframes.
To exercise any of these rights, please email us at support@reviewsyncs.com with the subject line "DPDPA Data Request".
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, you can reach out to us at:
Email: support@reviewsyncs.com